Shipping and returns

SHIPPING

The times of availability and delivery of the ordered Products are specified in the product sheet and are those provided by the manufacturers. ISA Project cannot be held responsible for delays in delivery attributable to the manufacturer

The shipment of the ordered products is normally carried out by affiliated couriers BARTOLINI, SDA, FERCAM SPA depending on whether the service chosen is Standard or Express. ISA Project has the right, at its sole discretion, to carry out the delivery of the products ordered by means of a courier other than the aforementioned.

The delivery of what is ordered is on the street level.

No delivery to the floor and / or special porters is expected. If the customer needs these extra services, he must request a specific quote from ISAPROJECT by sending an e-mail and specifying the characteristics of the requested service.

Upon delivery of the goods by the courier, the customer is required to check:

. that the number of packages delivered corresponds to what is indicated in the transport document sent in advance by e-mail;

. that the packaging is intact, not damaged, wet or in any way altered, even in the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested by affixing a WRITTEN CONTROL RESERVE (SPECIFYING THE REASON FOR THE RESERVE, eg "laundry packaging", " crushed packaging ", etc.) on the courier's proof of delivery.

Even if the packaging does not present external signs of damage or tampering, the customer is still required to affix the words "I ACCEPT WITH RESERVE OF CONTROL" on the proof of delivery of the courier in order to guarantee against hidden damage to the object not visible from the outside.

Failure to affix this wording will result in the courier's failure to activate the warranty and void the right to replace the damaged object.

Once the courier's document has been signed, the Customer cannot make any objection regarding the external characteristics of what has been delivered.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods provided in this document.

In the event of non-collection within 5 working days of the material present in stock at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to the ISA Project warehouses

Shipping costs for major islands, smaller islands, disadvantaged or limited accessibility areas (ZTL or similar) may be subject to variations.

SHIPMENTS AL OVER THE WORLD

We ship every day all over the world using the best couriers in the area, with the aim of reaching the destination in the shortest possible time, minimizing costs and ensuring that the goods arrive perfectly intact and ready for use. For some countries, it is possible to manage the shipment directly on our site, however, for others, it will be necessary to request a personalized quote.

If during the check-out phase, your country does not appear among the destination options, write to us at [email protected] for a quotation.

RIGHT OF WITHDRAWAL

Pursuant to art. 5 DL 185/1999, the right of withdrawal does not apply to the professional (i.e. a natural person who buys the goods for purposes related to his professional activity, or does make the purchase by indicating in the order form to Isaproject a VAT number reference).

SHIPMENT INTERRUPTION

During the summer and Christmas period the production of our suppliers are closed and for this reason we cannot make deliveries:

· AUGUST, from 31st July to 31st August

· DECEMBER, from December 20th to January 7th

For orders placed 60 days before holiday periods, it is necessary to check delivery times with the company that could be postponed to the month following the holidays (September, January).

During the closure it is possible to place orders normally, delivery times will start with the first working day of return. The Isaproject staff is available to help you and we will answer all e-mails sent to the following address: [email protected].